.Manager Transport Operations, EU Relay Operations Center (ROC)ID de vacante: 2744955 | Amazon Czech Republic SrvcsAs an integral part of the European Transportation team, the Transport Operations Manager is responsible for the optimization of the transportation network. The role ensures the cost-effective and reliable networking of Amazon Fulfillment Centers (FCs) and line haul connections to all Direct Injection carriers. The successful candidate will be responsible for understanding the overall EU Transportation strategy and continually identifying operational, service, and process improvements in relation to customer experience enhancement in a cost-effective environment. The European Transportation team works with Amazon's FCs, Supply Chain, Customer Service, Retail and Finance teams and externally with service providers, offering business and logistics expertise to ensure optimal delivery of service solutions.Key job responsibilitiesManaging the day-to-day team of Team leaders and Specialists to ensure that all the loads are being managed in the most efficient way with the highest quality.Reporting and analysis through tools, portals, and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, and Word).Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.Develop and understand performance metrics to assist with driving business results.Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by Relay Operations Center (ROC).Communicate with Carriers and internal customers (Planning, Fulfillment Centers).Provide real-time customer experience by managing 24×7 operating environment.Interact with internal and external stakeholders and Senior Leadership to develop and manage change.About the teamAmazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.Minimum QualificationsA university degree.Relevant experience in operations/supply chain/logistics/e-commerce and transportation.Relevant experience in project management
