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Manager, Revenue Operations - CRM SystemRemote-Spain
About RemoteRemote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you're interested in adding to the mission, scroll down to apply now.
Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging . You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.
All of our positions are fully remote. You do not have to relocate to join us! What this job can offer youThis is an exciting time to join Remote and make a personal difference in the global employment space as Manager of CRM, Systems and Tools within our Revenue Operations team.
The successful candidate will be responsible for overseeing our Salesforce CRM system, ensuring its optimal use to drive sales initiatives. This role involves managing a team of CRM specialists and collaborating with various departments to align our CRM strategy with business goals in a fast-paced environment.
What you bringStrong knowledge of Salesforce CRM and its various components (Sales Cloud, CPQ, Service Cloud, Marketing Cloud, etc.)Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder Certification required; Business Analyst, Platform Developer I Certification is nice to have.Excellent project management skills with the ability to handle multiple projects simultaneously.Proven experience in a leadership role, managing a team of CRM professionals.Solid Business understanding with an ability to translate business needs into a set of workable, specific requirementsProven ability to work in a fast-paced, global environment with multiple priorities that requires strong project management and decision-making capabilities. Hands-on approach required.Strong personal accountability and personal alignment to Remote's valuesKey ResponsibilitiesCRM Management Oversee the administration, configuration and optimisation of the Salesforce platformDevelop and implement CRM policies, procedures, and best practices to support GTM goalsEstablish, design and enforce Salesforce governance policies and best practices to promote sustainable and scalable solutionsEnsure adherence to best practices for Salesforce development, including code reviews and version controlMaintain documentation related to Salesforce configuration, processes, and changesLead, mentor, and develop a team of CRM administrators and developers, fostering a collaborative and high-performance work environment.Foster an agile, structured and collaborative working environment, promoting continuous improvement and innovation.Assess team capacity and allocate resources effectively to ensure balanced workloads and timely completion of tasks.Prioritise and assign projects and tasks based on business needs, team members' strengths, and development areas.Monitor progress and adjust assignments as necessary to manage peak periods and ensure project deadlines are metIntegration and Process Improvement: Translate business requirements into scalable technical solutionsIdentify and implement process improvements to enhance CRM functionality and user experience.Engage in iterative processes to understand user needs, define problems, ideate solutions, prototype, and test enhancements.Lead projects to integrate Salesforce with other systems and tools, such as marketing automation platforms, customer support systems, and data analytics tools.Collaborate with IT and other departments to ensure seamless integration and data flow between Salesforce and other business applications.PracticalsYou'll report to: Director, Revenue Operations Processes & SystemsTeam: Revenue OperationsLocation: EMEA, Central AmericaStart date: As soon as possibleRemote Compensation PhilosophyRemote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
The base salary range for this full-time position is $51,700 USD to $116,350 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. Application processInterview with recruiterInterview with future managerInterview with Salesforce Team and Salesforce Exercise discussion Our full benefits & perks are explained in our handbook atremote.com/r/benefits . As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhereunlimited personal time off (minimum 4 weeks)quarterly company-wide day off for self carebudget for local in-person social events or co-working spacesHow you'll plan your day (and life)We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async .
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to applyPlease fill out the form below and upload your CV with a PDF format.We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it's important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
Accepted file types: pdf, doc, docx, txt, rtf
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile
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At Remote, we are committed to transparency, innovation, and care for our employees and candidates. To support this and ensure we are able to focus on you, not on taking notes, we use brighthire.ai to record and auto-transcript our interviews. If we decide you are good potential fit for the role, do you consent to us using this tool during your first interview? Declining recording will not affect your candidacy. * Select...
When you apply to a job at Remote on this site, the personal data contained in your application will be collected by Remote, which consists in a network of legal entities. However, for data protection purposes the entities in control of all personal data processed in connection with your application are:
Remote Europe Holding, B.V., a company registered in the Netherlands under number 7403597, at Kraijenhoffstraat 137A, 1018RG Amsterdam, The Netherlands; andRemote Technology Services, Inc., a company registered in the United States of America under number 7946800 at 1209 Orange St, Wilmington, DE 19801;collectively referred to as 'Controller'.
Controller's data protection is handled by our Data Protection Officer, who can be contacted ****** . Your personal data will be processed under Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) for the purposes of managing the Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of GDPR as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be stored with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by the Controller to help manage its recruitment and hiring process on the Controller's behalf. Accordingly, if you are located in the EU, your personal data will be transferred to the United States once you submit it through this website. Greenhouse Software, Inc. is an active participant the EU-U.S. Data Privacy Framework program.
If your application is successful, the Controller will make an offer for employment which may be conditional on you passing a few additional checks, such as an ID verification check and employment history check. We conduct these checks via Veremark Ltd (United Kingdom) and Persona Identities, Inc. (USA). You will receive an additional notice if and when the Controller requires these checks.
If you are applying for a position reserved for persons with disabilities, then please be aware that we will ask you toprovide documentation to validate your disability status. Your sensitive data will be processed to comply with our legal obligations in the field of employment and social security and social protection law. Your personal data will be retained by the Controller as long as the Controller determines it is necessary for its legitimate interest under 6(1)(f) of GDPR *(to evaluate your suitability for the role you are applying for) but in any event for no longer than a year.
Under GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data is restricted. You also have the right to object and the right to lodge a complaint with a data protection authority.
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Voluntary Self-Identification Questions Voluntary Self-Identification Remote is an Equal Employment Opportunity employer and as such it's important to us that our workforce reflects people of all backgrounds, identities, and experiences.Through the below self-identification survey, we invite you to share your demographic information.
This information will be used to ensure that our hiring process is inclusive and that people of all backgrounds are represented in our talent pool.
All answers are anonymous and will not be tied to your job application or candidate profile.
The data will be aggregated and only usedinternallyto inform our hiring strategies and processes to ensure we are actively working toward creating access to opportunities among under-represented groups and increasing our teams' diversity.
The access to the collected data is limited on a need-to-know basis.
These questions are optional and voluntary, and will not have any impact on hiring outcomes.
Visit the Remote Handbook to read more about how diversity, equity, and inclusion are a way of life at Remote.
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