.Who we areYou enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.If you want the freedom to explore, opportunities to grow, and make positive change on people's lives through your work, this is the place for you.Join Sonova. Create sense.Location: Alicante, SpainManager Product Service DataAre you passionate about driving the development and deployment of after-sales service processes? At Sonova, our Global Service Team is at the forefront of enhancing service performance across our service centers worldwide. We are looking for an additional team member in Alicante, which is the largest service center in Europe.This dedicated team owns and manages the processes around design for serviceability, how to perform a repair, required spare parts and underlying logistics and finance flows. They play a crucial role in the lifecycle management of our products and the overall customer experience. The team encompasses various roles and responsibilities, all centered on product design, order management, service parts management and service performance for our diverse range of devices.You will be responsible for managing and optimizing the service parts' lifecycle. Your efforts will result in customer-centric, sustainable, and cost-effective service processes. This multi-faceted role combines material planning, process optimization, master data management, and the underlying logic, all while collaborating across operations and marketing functions