.What this job can offer you* The opportunity to lead a specialised team handling Tier 2 ticket escalations and advisory services for both Employer of Record (EOR) and Global Payroll clients.* A dynamic role at the intersection of payroll operations, payroll client services, and strategic advisory support.* The chance to drive process improvements, introduce automation, and deliver tailored payroll solutions in a fast-paced, globally distributed environment.* Exposure to complex, multi-country payroll and employment law scenarios across diverse industries and regions.* Collaboration with cross-functional teams to enhance product offerings and client satisfaction.* A supportive, inclusive, and growth-oriented workplace that values innovation and personal development.What you bring* 5+ years of experience in payroll, payroll client services, or HR advisory roles, with at least 2 years in a leadership position.* Expertise in global payroll, taxation, and compliance, including Employer of Record (EOR) services.* Strong leadership and team management skills with a focus on mentoring and development.* Ability to build strong client relationships and provide strategic solutions for complex payroll and employment scenarios.* Proficiency in using payroll software and ticketing tools (e.G., Zendesk, ADP, Workday).* Data-driven mindset with experience in analyzing trends and creating actionable insights.* Writes and speaks fluent English; proficiency in additional languages is a plus.* It's not required to have experience working remotely, but it's considered a plus.Key Responsibilities* Lead the Tier 2 team specialising in EOR and Global Payroll advisory services, ensuring high-quality and consistent delivery of solutions.* Shape the team's direction and strategy, defining service offerings, processes, and best practices to meet evolving client needs.* Act as the escalation point for advanced cases, ensuring timely and accurate resolution.* Set clear goals, monitor team performance, and foster a culture of continuous improvement.* Develop and document best practices to streamline workflows and enhance service efficiency.* Collaborate with Payroll Operations, Product, HR, and Legal teams to enhance the functionality and compliance of payroll client services.* Monitor legislative and industry trends, proactively adapting the team's services to address emerging challenges and opportunities.Practicals* You'll report to: Senior Global Manager, Payroll Client Services* Direct reports: 10-12 Payroll and HR Experts* Team: Payroll - Payroll Client Services* Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; * Start date: As soon as possibleRemote Compensation PhilosophyRemote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate