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Manager DE, Vacation Rental Owner Partner Success (German speaking) Here at Expedia, our mission is to power global travel for everyone, everywhere. We're looking for an Associate Manager for our Partner Success UK Team based in Prague to help us make this a reality! The Manager's main responsibility will be leading a team responsible for ensuring our DE owner inventory is competitive, attractive, and relevant for Vrbo's fast-growing global traveler base.
In doing so, the PS team will work hand-in-hand with German Property Owners to improve performance by coaching and influencing partners to take actions to improve booking conversions by smartly utilizing the power of Expedia Group's unique data insights. This role is central to our account management mission of delivering exceptional travel experiences by bringing the power of the platform to life for our partners, both current and new. This team ensures that Expedia Group brands' global customers always find the most suitable Vacation Rental.
What you'll do Manages and develops the portfolio of a given market(s). Coaches and inspires team members to achieve/exceed their targets. Sets expectations for team members and provides market reviews to leadership, participating in target setting procedures.
Motivates the team and creates an inclusive and diverse environment.
Works with staff to develop individual development plans addressing employee needs and meeting team goals.
Evaluates performance regularly, identifying learning needs.
Provides constructive feedback and coaching to encourage ongoing development.
Clarifies roles, accountabilities and decision making among team members.
Helps and coaches team members to prioritize and link daily work to broader objectives.
Manages workloads to ensure all team members are fully deployed and skills are matched to work requirements.
Hires and onboards new team members.
Prioritizes team morale, inclusive culture, productivity, and celebrating team wins.
Promotes collaboration among team members.
Provides guidance to others and coaches on specific strategies to identify customer's needs and expectations to address them effectively.
Develops and monitors measures to ensure the organization's products, services, and solutions continue to perform against customer's needs/expectations.
Identifies unique product, service, and solution bundles that differentiate the company from its competitors and demonstrate the value proposition of a continued partnership.
Creates logical business cases, adapting relevant information to the audience to drive resolution and the most favorable outcome to meet business needs.
Identifies both internal and external partner/stakeholder needs and concerns to proactively address them and communicate benefits for maximum value of all parties involved.
Involves and builds relationships with stakeholders to create clear and effective lines of communication and feedback.
Understands complex offerings and coaches teams to tailor solutions to meet the unique needs of the customer.
Has advanced understanding of products, technologies, offerings, etc., and coaches colleagues in building their knowledge, including using tools to do so.
Leverages knowledge of competitors' products and services as well as their strengths and weaknesses to compare choices.
Uses industry and analytical knowledge to develop a holistic point of view including competitor insights, trends, and potential impacts internally and externally.
Has a strong understanding of the territorial influences and customer's demands to identify key opportunities.
Understands competitor products, services, and marketing strategy.
Creates plans to distribute, manage, and optimize global accounts. Uses strategic industry knowledge to create plans to meet customer's needs.
Establishes new and fosters existing trusted relationships with key decision makers on customer's accounts.
Contributes ideas regarding how to create business opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to strengthen and grow customer's accounts.
Looks for signals that the customer may need additional products/services and navigates through the appropriate organization channels to ensure important customer's account business issues are identified and acted upon.
Who you are Typical number of years' experience - Not required but as a guide when coupled with education: 5+ years for Bachelor's, 3+ years for Master's.
People management: 0-3 years.
Education: Bachelor's or Master's or equivalent experience.
Functional/Technical Skills: Effective coach in managing diverse teams, excellent analytical skills, impactful communicator, proficient in German and English.
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