.OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teamsto enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.The Challenge As a Manager – Customer Success, you will manage the customer's top advocates, and help bridge the bond between the Customer, our Sales, Renewals, Product and Consulting teams. Your team will be responsible for driving customer adoption, identifying, and mitigating potential roadblocks with subscription renewals, and performing system and process health checks to maximize the value customers receive from the OneTrust platform. The Manager – Customer Success will ensure the team pro-actively engages with customers from their assigned territory to ensure their full adoption and ongoing use of the OneTrust platform, as well as bridging any other support gaps to ensure that the customer is fully leveraging the product to meet their business needs.Your Mission Hire, on-board, develop, coach, mentor and evaluate a team of 3 to 8 Customer Success Consultants.Set the strategic direction of the Customer Success organization, contributing to monthly and quarterly functional planning sessionsSet a clear bar for excellence building a diverse, inclusive, and high performing teamResponsible for overseeing customer adoption plans, driven by Customer Success ManagersProvide advice and feedback to Customer Success Consultants on strategies, ways of working and best practicesAct as escalation point and drive customer risk mitigation strategy across cross functional organizationContribute to delivery of key board reporting, creating and maintaining OKRs and KPIsYou Are 8+ years of customer success or software consulting experience3+ years of managing customer success or software consulting teamsEffective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customerProven ability to engage across corporate functions (Professional Services, Product Management, Sales and Executive).Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.Strategic thinking, problem solving, and decision-making capabilitiesStrong entrepreneurial skills to excel in a complex and rapidly evolving environmentWhere we Work OneTrust embraces a hybrid working model
