Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don't happen overnight. But, together, we can forever change the way people stay, for the better.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That's what you'll own.
Life at Sonder We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do.
Considering Sonder's global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate. We're looking for an operationally-focused individual, who is a high-achiever, energetic, detail-oriented, organized, passionate about hospitality, and an excellent communicator to join our team.
The Opportunity: Complete a variety of tasks related to maintenance of guest spaces and rooms, including troubleshooting, light repairs, up to and including major repairs or replacements of electrical, HVAC, plumbing, structural, or other building assets.Complete periodic maintenance of electrical, HVAC, plumbing and other building or room equipment.Perform handyman repairs to a high level finish in guest rooms and guest spaces, including furniture, doors, windows, patch and paint, and other hardware.Ensure adherence to all relevant federal and local guidelines for safety and productivity including OSHA, ADA and other required regulations.Maintain a clean and organized work area while completing tasks related to maintenance, repair or installation.Coordinate, meet and support our 3rd party contractors including painters, installers, furniture builders, housekeepers, and other specialized trades.Conduct thorough apartment walkthroughs and maintenance checks.Organize and document project information and updates.Instruct and supervise contractors as they paint, build furniture, hang art, photograph and clean.Travel to various buildings/cities as required.Be willing and able to perform duties related to all aspects of Hospitality Operations at Sonder, including assisting in resolving guest issues and supporting property onboardings based on market/team needs.Who We Look For: Previous experience working in maintenance, as a Maintenance Technician II or equivalent.High school diploma or equivalent.Certification in a skilled trade, such as HVAC, electrical or carpentry (examples may include NFPA 70E, EPA, OSHA 30, general Contractor license).Excellent understanding of mechanical, electrical, plumbing, and HVAC systems.A perfectionist that obsesses over all the details.Ability to take the initiative and problem solve independently.Professional demeanor and strong ability to establish positive relationships with others.Motivated to adopt new and emerging technologies.Knowledgeable with Google Suite.Ability to lift/carry items and stand/walk for extended periods of time.A background in construction, hospitality, or operations is a plus.Must have a flexible schedule and be open to working some weekends as business requires.Support the Hospitality/Building Manager in regards to safety & security of the building along with Fire, Life Safety concerns.This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis. We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
Competitive compensationGenerous stock planMedical, dental and vision insurance (where applicable)Flexible vacationWellness and volunteering daysAnnual free credits and discounts to stay in SondersWorkplace flexibility (for remote-specified positions only) #ABetterWaytoWorkWe are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ******. Are you being referred to one of our roles? If so, ask your connection at Sonder about our Employee Referral process!
Competitive Salaries
We strive to be at or above market rates for base salaries.
Stock Options
Our Success is your success. Exempt employees are part of our generous equity program.
Health & Well-Being
Eligible employees have access to our medical, dental, life, vision, and disability insurance plan (if applicable, depending on location).
Travel
Annual credits toward Sonder bookings as well as stay discounts for friends and family.
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