(M148) Asib Customer Service Engineer 1

1. Job MissionCustomer Service support / Technical support2. Tasks and ResponsibilitiesSolving technical problemsCreate offers (repairs, maintenance, mountings, etc)Search for parts for the offers, Create these parts in SAP if not existingMechanics hours review and control together with workshop managerService Orders control: time, materials, costs, Follow up pending materialService Order control once finished prior to invoicingFactory contacts for technical and quality questionsMaintenance contracts responsibleTechnical support to our mechanics for making repairs and solving problemsCreate quality reports3. Job CharacteristicsTechnical support for solving problems and guiding our service technicians to make repairs, look for the correct parts, and estimate needed hours for each repair. Technical assistance to the end customer and proactive approach for having new repairs/contracts.3.1 SubordinatesNO3.2 Important Contact Person / Organisation3.3 Job requirements (must have)PersonalityFriendly, social skills to support After Sales issues, well-organized and able to work under high pressure.Professional CompetenceProactive, dynamic, open to multitaskingTechnical studies in mechanical or engineering areaKnowledge of Microsoft Office packageMedium to advanced English level3.4 Job requirements (nice to have)- Experience with SAP PRD- Previous experience in a similar job
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