Job Requisition ID # 22WD59430
ROLE PURPOSEThe People Manager, Customer Success Advisor Strategic Territory is focused on managing a team responsible for driving success in the "Onboard" and "Use" lifecycle stages of our Strategic & Top Account indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers. The people manager role will manage the activities of the team, including mentoring, coaching, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment.
KEY ACCOUNTABILITIESManage and develop team.Responsible for selection, mentoring, coaching, performance management and assessment, and rewards and recognition. This includes team building with those from other units who participate on projects.Ensure proper performance management and rewards/recognition guidelines are followed within own team.Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track onboarding and adoption.Regularly report on team and individual results.Partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues. Identify and make recommendations for improvements in onboarding and Use.Set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities.Encourage innovation by exchanging new ideas to improve operation and efficiency within Customer Success and the supporting organizations.KEY SKILLSCustomer Empathy & customer mindset.Coaching and listening skills.Ability to prioritize, assign and delegate tasks.Change management.Collaboration and coordination across multiple stakeholders.Demonstrated ability to lead, discover, and uncover the customer's business challenges.Fluent languages spoken and written: English.Preferred Experience and SkillsPeople Management Experience.4+ years Customer Success/Account Management experience.SDFC proficiency.At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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