Job description:
Your mission will be to serve as the connection between Accor and our guests through: Responding to guests requests in an unscripted environment, where we are known as Heartists (Heart + Artist). Everything we do comes from the heart, and you have the freedom to be creative in your guest conversations. Having authentic conversations while you book global travel experiences to luxury destinations. Sharing your knowledge and your passion for hospitality, making thoughtful recommendations to help your guests choose the right room and package for their needs. What is in for you? Great welcoming plan: You will have a specific training plan for one month that will help you understand more about our culture, values, business, and quality standards to feel comfortable and confident when taking your first calls. Inclusive and International Workplace: Join a diverse, inclusive, and enjoyable work environment where we benefit from the diversity of over 25 nationalities. Collaborative Atmosphere: Engage with a team of passionate individuals dedicated to excellence. You will be joining a dynamic new team excited to meet you and welcome you aboard! Exclusive Discounts: Benefit from attractive discounted rates at our iconic properties worldwide. Daily Meal Allowance: Enjoy daily meals with our food allowance. Health & Wellbeing: We provide you with private health insurance and activities to support wellness initiatives. Incentive Plan: Earn rewards based on smart goals. Global Reach: Make a global impact by connecting with guests from around the world. Community Involvement: Participate in opportunities to give back and make a positive impact in the community. Your experience and skills include: Relevant Experience: Background in sales, customer service, hospitality, or tourism. Luxury travel experience is a plus. Language Skills: Native or proficiency level in German and fluency in English (C1-C2). Tech Savvy: Comfortable with computers and new software. Passion for Travel: Genuine interest in travel and hospitality. Active Listener: Ability to understand and respond to guests' needs. Excellent Communicator: Strong verbal and written communication skills. Customer Service: Solid understanding of service principles and best practices. Responsible: Strong sense of responsibility and accountability. Eager to Learn: Curious and eager for self-development. Team Player: Collaborative and respectful in a diverse multicultural environment. Availability: Start September/October 2024. Location and Availability Requirements: Must be currently legally entitled to work full-time in Spain. 39 working hours/week. We offer rotating schedules. 2 consecutive days off (two weekends off per month guaranteed). Current opening hours: Mon-Sun 8am to 10pm. Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Type: Full-time
Pay: 23,500.00€ per year
Language: Native German (Required) English (Required) Work Location: In person
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