Job Summary About the team
Nutanix EMEA Inside Sales team is responsible for accelerating revenue growth. This team is exposed to supporting functions like sales, marketing, channel and support within the organization as well as Nutanix customers, partners, distributors and alliances. This team of 100+ individuals is spread over the different hubs in EMEA, and consists of Sales Development Representatives, Inside Account Executives, Inside Channel Account Managers and Customer Success Representatives. The team's unique vibe comes from the constant creativity, innovation and focus on how we can better serve our customers every time.
The EMEA Inside Sales team is a talent pool for other functions in the company, it is the ideal opportunity to get to know the Nutanix portfolio and accelerate your career.
Responsibilities Build and lead the customer success team for EMEA by providing the vision and direction to implement and scale strategies and processes to deliver a 'best in class' customer experience while producing ongoing measurable results.Exceed key performance metrics and annual goals including product adoption, renewal rates and renewal bookings.Hire, develop and retain a high-performing customer success team across all target customers within EMEA.Operate the team with focused and actionable metrics and KPIs. Manage resource planning, conduct forecast meetings and deliver regular performance and activity reports to Customer Success Executive leadership.Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts.Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs.About you 2+ years of experience successfully leading and growing large customer success and/or account management teams (with a global footprint) ideally from early inception.4+ years of experience in customer-facing roles such as Account Management, Customer Success or Systems Engineering.Consistent track record of achieving personal and team goals.History of accurate forecasting and business reporting.Good understanding of Data Center technologies, particularly hyper-converged solutions.Excellent people management skills; high empathy and consideration for team morale and individual career progression.Proven proficiency in running metrics-driven and process-oriented teams.Excellent written, verbal, presentation, and interpersonal communication skills.Fluent in English and one other Southern European language.Does this sound like you? Let's talk.
About us
Founded in 2009 and headquartered in San Jose, California, Nutanix is a passionate team of 6000+ employees worldwide. Our people (we call ourselves "Nutants") are the heartbeat of #LifeAtNutanix and one of the many things that makes Nutanix a great place to work at.
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