About Tymit
At Tymit our mission is to give people the self-confidence to live life to the fullest by offering them credit that's smart, flexible and honest.
That's why we launched the world's first instalment credit card – and why we're now partnering with only the most iconic brands to bring the next generation of instalment experiences to their customers.
We believe that everyone deserves financial peace of mind, that credit should only work for you, and that tech will continue to transform the way to shop, pay and manage our spending.
Our talented team is based in the UK and Spain and we're all committed to creating a diverse, fun work environment, with collaboration and the customer at the core of everything we do.
Following our £23m Series A round, closed in October 2022 and led by Frasers Group, we're focused on our next phase of growth - and creating the future of instalment experiences.
Compensation & Perks
The salary range of this role is EUR 29,000 - EUR 34,000 per annum, depending on experience.
26 days of paid holiday plus bank holidays.
Your birthday off.
Private health insurance.
Budget for home office set up.
Monthly home working allowance.
Additional days to attend conferences and workshops related to technology and/or events related to Tymit's industry and sector.
Flexible working hours.
Referral program.
Position Overview
We are looking for a resourceful and ultra-organised Live Operations Specialist, with strong analytical skills to join our core Operations team. The ideal candidate has a sharp eye for details and instinctively raises awareness when potential problems arise, accurately identifying problems, conducting preliminary root-cause analysis and bringing forth solutions.
You'll help to scale our operations by learning the business, identifying opportunities, and supporting on a diverse set of projects while maintaining and improving on quality and speed metrics of Tymit's service, ensuring a smooth and successful UK launch of our product in the next coming months.
You will act as the main point of contact between the Customer Operations, Founding Team and our Madrid Engineering team to ensure alignment and collaboration, and establish a closed-loop feedback process with all stakeholders.
You will follow a shift pattern of 7am to 4pm, 9am-6pm and 1pm-10pm on a rotational basis, five (5) days a week between Monday and Friday, as required. Your manager will inform your team's rota thirty (30) days in advance, also allocating one week in every four weeks as on call. If weekend work is required due to business needs we will endeavour to give thirty days notice, in the event of weekend work time of in lieu will be given.
During your time at Tymit you will
Monitor the quality, performance and efficiency of Tymit's service.
Troubleshoot technical customer issues, documenting problems and seeing them through to resolution.
Engage with Customer Operations and Engineering teams to drive alignment on product usage, troubleshoot and solve technical problems or breakages.
Constantly review data to gain a deeper understanding of Tymit's operational systems to set-up dashboards, creating regular and ad-hoc reports.
Identify and automate inefficient or unnecessary manual processes through simple code changes.
Assist in operations-related processes such as support, verification, fraud detection, accounts reconciliations, etc.
Spend time analysing our processes and instigating changes to help scale our operations.
Contribute to improving the continuous development of payments processes, reducing declines, helping with ledger reconciliation.
Collaborate across the company, including Customer Operations, Engineering, Accounting and Product, to trace and account for hundreds of pounds moving through the Tymit platform.
Take initiative, ownership and accountability to drive continuous improvement by actively seeking to improve processes, workflows and service to our Tymit's customers.
What you will bring along
You have 2+ years of operational experience at a startup, Fintech, retail banking or financial consultancy background.
You have passion for innovation and tech, matched by your proven track record in operational excellence and process automation.
You enjoy leveraging data to make decisions and get to the root cause of customer needs; having experience with SQL and/or Python is a big plus!
You bring great problem-solving skills, with an ability to develop a working understanding of a technical system using a variety of methods, such as: reading technical documentation, partner specifications and logs; asking well-formed questions to domain experts or digging into the raw data through various interfaces.
You have an instinct to produce work that increases the impact of others, and helps us scale and grow (e.g. documentation, tools).
You have great communication skills, with an ability to frame messages appropriately for technical and non-technical audiences.
You are reliable, friendly and stress-resistant even under the most testing of circumstances.
You have a very positive can-do attitude, ready to hit the ground running and be flexible to respond quickly to new situations.
What you can expect from our hiring process
Stage 1
30 min. video call with @Irune interim Live Ops lead (maternity cover). Understand your career plan and what motivates you about Tymit.
Stage 2
30 min. video call with @Alberto Martin VP of Technology. Technical discussion to understand more about the role and your skills.
Stage 3
30 min. video call with @Lisa Blakey Head of Operations. Final conversation to ensure the role and responsibilities are clear and any wider questions.
Stage 4
– Offer
To meet our regulatory obligations as a licensed financial services company in the UK, Tymit needs to take background checks, Criminal and Credit checks, our new hires to help us safeguard our users. If you have any concerns regarding this process, please discuss this with our People Team.
If you have any disability, please let us know whether there are any adjustments we can make for our process to be more inclusive.
Tymit is made up of people from various backgrounds, and you are welcome for who you are, no matter where you come from, what you look like. We seek to create a culture where everyone can belong because we believe that people do their best work to show up every day as their authentic selves. So, bring us your personal experience, your perspectives, and your background.
We do not make hiring or employment decisions based on race, religion, age, national origin, gender, gender identity or expression, sexual orientation, marital status, disability, pregnancy status, or any other difference. If you have any disability, please let us know whether there are any adjustments we can make for our process to be more inclusive.
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