Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Live Advisor in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech.
What you will do in this role As a Live Advisor on our team, you will:
Present on public, and internal facing video contentDeliver excellent customer service on each callIncrease sales conversion rate from query to purchaseMaintain great product and technical knowledgeAnswer queries efficientlyProvide market related insights and feedbackWrite script and make translationsCreate and presenting training contentSupport the contact center team by taking phone calls and chatsSupport for filming tasks as required including potential sporadic out of office hoursConcentrix is a great match if you: Are fluent in German and have an advanced level of EnglishAre comfortable working in front of a cameraHave amazing communication skillsHave previous customer service and/or sales experienceAre friendly and have an engaging personalityAre comfortable working in a training and sales environmentComfortable demonstrating on a one to one and group basisAre personable, energetic, self-motivated, team-player and positiveAre eager to tackle challenges and changeAre problem solver and not afraid to take decisionsWhat's in it for you Full-time contract: 39 hours/week: Monday to Friday 10:00 to 19:00Salary 23.000 euros gross/year + up to 4000 euros gross/year in bonusGreat office location in BarcelonaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesConcentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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