Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Live Advisor in Barcelona (on-site) , you will be part of our team of game-changers who are powering the brands of the future in tech.
Career growth and personal development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role
As a Live Advisor on our team, you will:
- Present on public, and internal facing video content
- Deliver excellent customer service on each call
- Increase sales conversion rate from query to purchase
- Maintain great product and technical knowledge
- Answer queries efficiently
- Provide market related insights and feedback
- Write script and make translations
- Create and presenting training contentÇ
- Support the contact center team by taking phone calls and chats
- Support for filming tasks as required including potential sporadic out of office hours
Your qualifications
Concentrix is a great match if you:
- Are fluent in German and have an advanced level of English
- Are comfortable working in front of a camera
- Have amazing communication skills
- Have previous customer service and/or sales experience
- Are friendly and have an engaging personality
- Are comfortable working in a training and sales environment
- Comfortable demonstrating on a one to one and group basis
- Are personable, energetic, self-motivated, team-player and positive
- Are eager to tackle challenges and change
- Are problem solver and not afraid to take decisions
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time contract: 39 hours/week: Monday to Friday 10:00 to 19:00
- Salary 23.000 euros gross/year + up to 4000 euros gross/year in bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
RRQ24-002497-1-GERMANY
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