This role involves helping in the language review Capacity Management team with overall monitoring and managing reviewers' capacity. Requires interaction with language reviewer teams, production teams as well as client contacts. Most projects are processed automatically, so you can focus on quality and strengthen relationships within the team, with vendors and with the client.The team works as a global team, with support covering all time zones. There are hundreds of linguists who are dedicated specifically to this program. This role will also require providing training to team members and linguists when required.If you have experience from project coordination and working as a teacher and translator, that would be a great combination for this role.Main duties and responsibilities:Reviewer Capacity ManagementTracking and processing reviewers' holidaysDaily follow-up activities, managing extension requests and reassignments, supporting on-time delivery (OTD)Basic troubleshooting of internal and client-specific toolsQuery delegationRunning ReportsLearning and working with client-specific toolsEnsure consistency across the program, suggest and share best practicesInitiate process improvements, develop the program furtherProvide support and partnership to other teams, internally or externallyInteract, communicate and collaborate with various stakeholders - regular meetings, sync-up calls, status updates, etc.Mid-Level experience using Word, Excel, PowerPoint, Outlook and CalendarSelf-sufficient and reliable, ability and willingness to learn new toolsAcceptance of working independently with some support being provided remotelyExcellent time management skills and the ability to adapt to changeAbility to communicate clearly in writing (English) and face-to-face online.A minimum of 1 year management experience working in LocalizationExcellent attention to detail and customer service skillsAbility to work under pressure in a deadline-driven environmentAdvantageous:Experience in teaching or trainingPrevious translation or localization experienceUnderstanding/experience working with more than one language/cultureExperience with Google online tools such as Drive, Docs, Sheets, etc.Documenting processAdvanced knowledge in Excel (formulas, macros, etc.)Job Information:Industry: Translation and LocalizationWork Experience: 1-3 yearsSkillset: Project ManagementCity: MadridState/Province: MadridCountry: SpainZip/Postal Code: 28013
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