.About Us & Our Culture We, employees, need a much more engaging solution around our compensation, and that's why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work. As we fight for that vision, we truly believe that we can improve the overall well-being of employees at the same time that we make them feel more engaged with their companies.We began with a single benefit, and today we offer a diverse range of benefits in three countries, with a team of more than 140 talented people across the globe. We have raised more than €55 Million in venture capital funding backed by world-class investors, including a recent €40 Million Series B investment.Recently, Cobee has been acquired by Pluxee, marking a significant milestone in our growth journey, as we continue to expand and scale globally.While much has changed since our humble beginnings, we stay true to what we believe and to our culture:H umble Excellence: We are a team committed to excellence and delivering top-notch results. We make informed decisions and collaborate to succeed, while also approaching our endeavors with low ego and open-mindedness. We support our teammates and give them the opportunity to shine.Team Innovation : We are trailblazers, disrupting the status quo and creating something new. We embrace risk and challenge ourselves to think creatively, fostering teamwork and diversity to fuel our ideas. Everyone is encouraged to contribute and have a say in decision-making.Lean Ownership: Lean Ownership means owning our actions and outcomes, proactively seeking ways to improve the company for the long haul. We prioritize and simplify to move quickly and work with full autonomy to be agile.About The Role As a Lifecycle & Retention Specialist you will be responsible for developing, implementing, and managing the organization's customer relationship management (CRM) strategy. This role will focus on optimizing customer retention, increasing customer lifetime value, and driving revenue growth through targeted CRM campaigns and initiatives. In this role you are responsible for the successful design and delivery of the Cobee's users retention strategy across a variety of channels.You will be measured on your ability to impact top-line KPIs; your main objectives are to increase activation, retention, prevent churn, drive cross sell and ultimately improve the overall user experience and lifetime value.Working directly in the Marketing B2C team, you will be in charge of deciding which is the most appropriate message for each type of customer, according to their lifecycle status and Business Plan goals.You'll develop a data-driven experiment approach to test and evaluate new successful campaigns in our challenging strategy.The role is hybrid, requiring three days per week in the office. It is Madrid-based, with our company headquartered in the heart of the city