Detalles del empleo
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Tipo de empleo:
- Jornada completa
Turno y horario:
- De lunes a viernes
Ubicación:
08018 Barcelona, Barcelona provincia
Descripción completa del empleo:
About:
Join our team!
Click&Boat; is the leading European boat rental platform. Our marketplace aims to make boating accessible around the world, and to provide private and professional boat owners with additional income from boat rentals.
Since our conception in 2013 we have grown substantially and we have acquired 3 companies in 3 different European countries (Spain, Germany, and France) these last 4 years. In 2022, our growth has been powered by an incoming major equity fund and the world's largest boating marketplace.
So far, we are opened for business in more than 50 countries and 600 destinations, and we are also a diverse team of 200 employees from 20 different countries.
Our headquarters are based in Paris on a barge moored on the Seine River, and we also have a second office of 100 people based in Barcelona.
Sounds good? We'd love for you to join us! With a rapidly growing company and a super work atmosphere; it's not a coincidence that we have been awarded the "Happy at Work!" badge.
Job description:
Team:
In Click&Boat;, there are 3 main operational Business Units:
- Supply: deals with boat owners and make sure the boats available on our platform generate revenues with the highest quality of service.
- Sales: deals with tenants and supports them all along a booking process, from quotations to closing the deal.
- Customer Care: represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).
You will work in Barcelona and will integrate the Supply team, a business unit composed of 10 people, strengthened by seasonal employees during summer, and organised by market. You will report to Christopher, Head of Account Management.
You will also work closely with colleagues in charge of international markets, as well as the Sales, Customer Care, and Finance Operations Team.
Tasks:
Build up your team (20%):
- Recruitment and initial training your team members. The team is already composed of 3 talented account managers and has to go up to 10 people during peak season.
Manage your team (60%):
- Performance Monitoring: Communicate targets, and empower your team to make the account managers perform at their best through trainings, direct guidance, team meetings, floor animation etc.
- Client Relationship Management: Contribute building and maintaining strong, long-term relationships with boat owners and partners, acting as a trusted advisor to help them optimize their listings.
- Process Improvement: Identify opportunities to streamline and improve account management processes within the team. Implement best practices that increase efficiency, scalability, and client satisfaction, ensuring that the team operates smoothly and effectively through team projects.
- Product Expertise: Ensure that your team is well-versed in the company's products and services. Facilitate ongoing learning so that account managers can effectively advise clients and highlight the value of our offerings.
Smart Reporting (20%):
- Own your team's KPI and the knowledge of your market to communicate the most relevant information upward and downward regularly.
- You will represent the account management team in strategic meetings, providing insights and recommendations based on client feedback and team performance.
Full-time contract to start September/October.
Preferred experience:
- You have at least 3 years of experience in the commercial sector (sales, account management, etc.), preferably within a fast-growing startup.
- You have at least 1 year of experience managing a small team (2 to 5 people), including recruitment, training, performance tracking, and skill development.
- Expertise: You are considered as an expert in operations management.
- Work Ethic: You demonstrate impeccable work ethics and are ready to fully commit.
- Analytical Skills: You possess analytical knowledge that allows you to support your ideas.
- Curiosity and Commitment: You are curious and dedicated to satisfying your clients.
- If you have a boating background, it's even more perfect ;)
You want to flourish in a growing scale-up and be a part of a young and international team? Join us!
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