L-843 - Helpdesk Agent Swedish+English Tenerife Santa Cruz

Do you speak Swedish and English? Do you have customer orientation? Do you live in Tenerife? Then this job offer is perfect for you!We are seeking for energetic, vibrant speaking Level 1 Helpdesk agent to work in a new and expanding Flag-Hip center located in different sites, the most usual site is Tenerife, Spain.Responsibilities:Interact with customers via phone, email, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.Evaluate new services, processes, and technologies introduced at the helpdesk.Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.Work with departmental staff to promote, develop, and maintain strong customer service values.Escalate unresolved issues to support leads, designated Client service group.Requirements:Mandatory languages fluent: Main language Swedish + English. Valuable: Spanish.Basic PC Skills.Good communication skills.Availability to work in shifts: 7x24 40 hours weekly - 5 days weekly.Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation.Basic understanding of the principles, theories, and practices of group dynamics and/or team development.Basic Business Development: Results Focused, Initiative.Customer-Oriented.We offer:Contract through a temporary agency and wide possibilities of job stability.Full day of 40h weekly from Monday to Sunday 5 working days.Rotating hours: 7 a.M. to 3 p.M., 3 p.M. to 11 p.M., or 11 p.M. to 7 a.M., with breaks established by law.Good work environment, and development in a multicultural and dynamic environment.#J-18808-Ljbffr