Helpdesk Agent Swedish And Eng Based In Tenerife | Eu773

Proceso de selección continuoFuncionesDo you speak Swedish and English? Do you have customer orientation? Do you live in Tenerife? This job offer is for you!We are seeking an energetic, vibrant Level 1 Helpdesk agent to work in a new and expanding flagship center located in different sites, with the most usual site being Tenerife, Spain.Responsibilities:Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.Evaluate new services, processes, and technologies introduced at the helpdesk.Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.Work with departmental staff to promote, develop, and maintain strong customer service values.Escalate unresolved issues to support leads and the designated (Client) service group.Requirements:Mandatory languages (fluent): Main language (Swedish - English) - (Valuable: Spanish)Basic PC SkillsGood communication skillsAvailability to work in shifts: 7x24 (40 hours per week - 5 days per week)Advanced experience in Organization Development: Service Orientation, Insight, Proactive CooperationBasic understanding of the principles, theories, and practices of group dynamics and/or team developmentBasic Business Development: Results Focused, Initiative, Customer-orientedWe offer:Contract through a temporary agency with wide possibilities of job stability.Full day of 40h per week from Monday to Sunday (5 working days).Rotating hours: 7 AM to 3 PM, 3 PM to 11 PM, or 11 PM to 7 AM, with breaks established by law.Good work environment and development in a multicultural and dynamic environment.Área: Atención al clienteCategoría o nivel: EmpleadosN Vacantes: 3#J-18808-Ljbffr