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Job Description Summary: The Pay Later Merchant Success Manager will join a team committed to ensuring key merchants have a best-in-class experience with PayPal's Global Pay Later (GPL) products from initial launch throughout the entire relationship. The Pay Later Merchant Success Manager is a high-profile customer-facing role requiring outstanding relationship management skills to guide merchants successfully from deployment to operationalization to long term success and growth.
Responsibilities: Foster long-term relationships, drive growth and provide lasting value to their strategic Global Pay Later merchants portfolio.Coach merchants on pay later integration optimizations, resolve escalations and provide ongoing marketing best practices and recommendations to enable merchants to drive usage, increased sales and conversion when promoting Global Pay Later programs.Build relationships with merchants to gain insights, competitive intelligence, and more profound opportunity to increase growth for Global Pay Later while also providing proactive, differentiated support to merchants.Maximizing growth by evaluating macro and micro trends, monitoring key metrics, and providing insights, optimizations, and strategic support.Collaborate cross-functionally across a matrix organization, working with members of analytics, product, legal, FLOD, Sales, CSM and marketing teams to deliver best in class, cohesive solutions to merchants.Ability to effectively communicate with business partners in other countries and time zones.
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