.About us Hey!Get ready to set sails and navigate the rindus wave!We're rindus, a People company.
We love IT professionals and our passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.Because growth is in our mindset, we're doing it since 2017, closely with our German Partners, helping them shape their software development teams.So far, we have 160+ crew members of 14 different nationalities sailing with us in the open seas.
We're expanding our team and looking for a new rinder to get on board.
Are you the next to be reeled in?About our partner Stibo DX is the global leader in digital transformation for media enterprises.Our platform and services help automate complex content production and multi-channel delivery for the most ambitious and successful media across the globe.
A global and dynamic team of 200+ employees across Aarhus, Copenhagen, Atlanta, Hamburg, Oslo, Dhaka, and Málaga, we combine creativity and innovation with the stability of a long-standing organization.Among our customers are The New York Times, Hearst, Gannett, The Economist, JP Politikens Hus, Mediahuis, The Hindu, and many more.What you'll be doing Help our customer resolve their issues.As 1st level support, you will be the first point of contact for our customers, playing a key role in delivering a seamless and positive support experience.
You'll leverage your strong communication skills and problem-solving mindset to assist customers with inquiries, troubleshoot issues, and provide guidance on our products and services.More specifically, you will: Respond to customer requests via email, phone, or chat with empathy and professionalism.
Identify, analyze, and document customer issues, ensuring they are resolved promptly or escalated to the appropriate second-level support team when necessary.
Collaborate closely with internal teams to deliver timely solutions and maintain customer satisfaction.
Maintain a clear and detailed log of all interactions in our ticketing system.
What you'll bring Minimum Requirements Fluency in English C1: Essential for effective communication with clients and team members.
Proven Service Desk Operations Experience: Practical experience handling service desk tasks is crucial.
Living in Malaga (going to the office is required).
Availability: Able to pick up calls during the day and available for 24x7 support, considering time zone differences (e.G., US time zone).
Desired Knowledge and Skills ITIL Guidelines: Background in ITIL is preferred but flexible.
ITIL certification is a plus but not mandatory or a blocker.
Technical Skills (as a plus, all skills can be learned during training): Jira: Knowledge of Jira is desired but can be learned during training.
AWS: Understanding of AWS is a plus, particularly in the context of the big picture rather than detailed infrastructure setup