Have you always wanted to work for one of the world's best employers within medical technology and an award-winning Great Place to Work Spain 2023? For our innovative Mako robotics system, we are looking for a Clinical Mako Support Specialist to cover the clinical field service in Spain. The Mako enables surgeons to have a more predictable surgical experience when performing joint replacement surgery (hip, knee). With your strong communication skills, you will brief the assigned customers and provide them with intensive on-site guidance before and during surgical procedures in all areas of application of the Mako Robotics System.
After an intensive training and onboarding phase of 6 months including certification, you will work within a highly engaged team that truly cares about making healthcare better by providing best customer product support with a high level of personal responsibility.
Your key responsibilities:
You will provide clinical product support to all end users (surgeons, healthcare professionals, nurses) and on-site guidance and assistance during surgical procedures with the Mako robotics system. Therefore, you will mainly work with assigned accounts within your defined territory.You will prepare pre-operative CT scans for use in conjunction with the Robotic Arm Interactive Orthopaedic Mako system to assist surgeons in preoperative implant planning, implant sizing and positioning.You will provide surgeons and OR staff with training and clinical/technical support during the surgery of the robotic arm applications, associated equipment and instruments to ensure ideal placement and precision of the hip or knee implant.During the surgery, you know the procedure inside out so you can be one step ahead of the scrub/scout nurse as you will need to tell them (at times) what implements to pass the surgeon, in what order and at what time.Additionally, you will solve potential product problems for customers in a highly satisfactory manner.You will collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products and build strong relationships with key surgeons and OR staff at targeted accounts.In addition to providing ongoing education, you will be a crucial conduit to our Stryker engineers for feedback on product design.Additional tasks will include creating case reports, resolving product problems, obtaining purchase orders, monitoring inventory and assisting sales and marketing teams in an effort to increase account growth of the Mako robot. What are we looking for?
You have gained at least 1 year of experience as clinical support specialist, nurse, physiotherapist, application specialist, product specialist, paramedic or similar.You have demonstrated knowledge and experience in the medical field.
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