Head of Operations Iberia (BoB Spain & Portugal, reporting directly to Southern Europe GM), key legal representative of ADP in Spain, including acting as Site Leader in Spain.
Location: Barcelona
Scope: Drive the development and execution of the Strategy to achieve maximum growth and profitability for ADP Iberia. Manage all operations in Iberia, including headcount, budgets, business planning and performance reporting.
Head of Operations responsibilities:Deliver financial results based on the annual business plansExecute the company strategy and ensure consistency in implementationStrengthen Spanish payroll offering by developing NextGen payroll for Spain and launching InfobudgetEnsure quality of service operations, both in service and in implementationDrive change to achieve a reliable and standardized way of working that leverages BPI to continuously improve our effectivenessDrive and improve client satisfaction and associate engagementBuild professional relationships with staff and clients; position and represent ADP internally and externallySupport actively sales as well as being a visible presence in the business community to ensure ADP interests are maximizedSupport development and marketing of products and services to optimize market share, revenue, profitability and client satisfactionEnsure compliance posture is always correctSite leader for ADP's offices in Barcelona and MadridKey skills:Strong Operations background (CS, Implementation, BPO, BPI, Root Cause Analysis, Clients/Segments Profitability)Change & Transformational experienceC-Suite level Client Relationship ManagementStrong coaching skills and ability to create an effective and collaborative working environmentExecutive level communication & presentation skillsBusiness level Spanish Language skillsAbility to influence and navigate a matrix organizationDiversity, Equity, Inclusion & Equal Employment Opportunity at ADP:ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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