Assistant Manager (Las Rozas Village, Outlet)
Perm Contract
Full Time, 40 hours per week
Main responsibilities include:
Engage and inspire the team by ensuring they are actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targets.
Support the Store Manager in ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony and by personally providing exceptional customer service to VIP clients and delivering personal sales.
Provide a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this.
Assist the Store Manager in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated.
Ensure all Human Resources issues are dealt with in a timely and effective manner in line with guidance provided by EMEA HR.
Support the Store Manager in establishing and monitoring staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer performance management if required.
Support Stock Control and ensure deliveries are processed swiftly and that the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis.
Support with stock takes as and when required.
Ensure that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy.
Work collaboratively with the EMEA Marketing team to identify marketing opportunities and roll out marketing initiatives with a key focus on maximizing sales potential including attending marketing/social events as brand representative.
Actively monitor the team ensuring that merchandise presentation reflects VM standards and general tidiness and cleanliness of the outlet is maintained at all times.
In the absence of the Store Manager, successfully run and manage the day-to-day operations of the outlet including but not limited to customer relationships, team management, store administration, stock management and visual merchandising.
Ensure that the store is fully compliant with financial, HR, legal and retail operation rules and procedures with a view to ensuring operational excellence.
Support the Store Manager with any Health and Safety and Security.
Actively ensure the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the outlet.
Perform any other ad-hoc duties as might reasonably be required in the successful running of the store.
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