Hi!
We are Manyone.
We help global brands transform by reimagining their business and designing revolutionary experiences, products, and services – seamlessly blending strategy, creativity, and technology.
Faster and for the better.
We're a rapidly growing organization, with an ever-increasing international footprint.
Our teams work from 15 offices in 10 countries.
From London to Singapore, Denmark to New York, Manyone is a global team of teams.
For our Barcelona branch, we're looking for you!
A Senior Service Designer who wants to be part of a tightly-knit team working across disciplines and team boundaries to deliver industry-shaping design and strategy solutions to businesses both in Spain and worldwide.
Do what you loveAs a Senior Service Designer, you will be responsible for the end-to-end design perspective of a service.
You will identify gaps and opportunities for end users and the organization across all touchpoints within both digital and non-digital services, ensuring customer and business value.
You lead the service design stages of a project, translating research insights into memorable and differentiating user experiences.
You scope, plan and lead service design projects and provide engaging strategic consultancy to our clients.
You map and visualize user insights and experiences to help shine a bright light on the challenges and opportunities of our clients.
You prepare, coordinate and participate in a wide array of exciting research endeavors.
The user takes center stage for you: You examine their behavior and the context of use, develop personas, customer journeys and design service blueprints.
You have led (digital/technology) projects and are well versed in design thinking or lean UX methods in order to use them specifically in the design process.
You are driven by the design of the entire innovation process, strategic product conception and the development of the value proposition based on clearly defined KPIs.
What makes us curiousYou have at least 6+ years of experience in the development and implementation of technology, product and service innovations.You have a master's degree in business, design, research or other relevant educational background.A problem solver, with ideas that challenge the ordinary, together with the drive to bring them to life.Experience working with cross-functional teams, product teams and stakeholders.A great communicator and workshop facilitator and a solid client partner, able to listen, advise and build strong relationships with our clients.Hands-on when needed: Proficient in service design techniques like value proposition, journey mapping, service specification, blueprinting, testing, etc.Experience with service design methods, implementation of market and competition analyses and creation of business cases.Knowledge in the development and evaluation of customer-related KPIs in the area of (digital/technology) products and services.
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