Kb378 - Senior Technical Trainer | (Y-490)

Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity
We're hiring for a new Technical Training Consultant to join our European Adobe Learning Services team in Spain. You will initially teach classes on Adobe Experience Platform (AEP) and Real Time CDP, but will quickly grow to include other solutions, including Customer Journey Analytics and Journey Optimizer. Crucially, our Trainers don't just teach customers about our technology, but how to use it to deliver outstanding customer experiences and results for their organisations.

What you'll do
As one of our Adobe instructors, you deliver training sessions in English and in Spanish (live classroom training virtually, at Adobe offices, and at customer offices when required) from our AEP course catalog, quickly progressing to train on other Adobe solutions. You understand why our customers want to use our software and guide them on how to reach their goals. You encourage their feedback on your classes and share insights from this with Delivery Management to help improve our offering and maintain high customer satisfaction scores.

You often customise programs for private training sessions and work with our global curriculum team to improve content. Occasionally, you record on-demand training courses. As an active member of our global Training community, you contribute to our collective expertise and internal initiatives, maintaining expert product knowledge in AEP as well as its integrations and use cases across the broader Adobe Experience Cloud. Lastly, you successfully manage the software training environment for your classes, while reporting and resolving any issues.

What you need to succeed
Client satisfaction oriented, with strong written and verbal communication, listening and presentation skills in English and Spanish, you have willingness to travel up to 60% on short term assignments and know how to build credibility and trust quickly and easily.

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