About Ukio | We are one of the most promising startups of 2024 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well.
Ukio's mission is to empower individuals to live where they want, when they want. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere.
Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets. We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals.
Our culture | We honor diversity, compassion, and honesty above all else in our team. We've already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like-minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.
Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?
Role | As a Junior Property Management Coordinator at Ukio, your primary responsibility is to investigate and address maintenance issues that arise in Ukio's properties due to structural problems within the apartment, building, or issues related to landlord appliances. You will take ownership of the process for efficiently managing and resolving these issues while balancing the interests of both Ukio and the Landlord. Your role will involve coordinating with various stakeholders, including landlords, insurance providers, external maintenance parties, Ukio's acquisition, accounting, and legal team. You will operate with a high degree of autonomy, addressing a range of challenges and opportunities to ensure the timely and effective resolution of maintenance issues.
Responsibilities | Manage structural issues (building, apartment appliances, not owned by Ukio) from the moment we receive the complaint to its resolution.
Follow up negotiation and resolution with property owners.
Responsible for managing apartments that are blocked for sales.
Manage insurance claims and refunds.
Negotiate landlord rent discounts and grace periods to cover expenses and guest compensations.
Manage external handymen and property management companies to execute landlord-related repairs.
Conduct apartment visits with property owners.
Provide weekly reports on property owner-related incidents.
Conduct weekly meetings with Ukio's legal, accounting, supply, and guest experience teams.
About you | Proven experience in property management or a related role, managing maintenance issues, landlord relationships, and coordinating with external service providers.
Professional fluency in English and Spanish (both spoken and written).
Strong analytical and problem-solving skills.
Comfortable working with cross-functional teams.
Organized, able to follow up processes and deliver fast follow-up.
Comfortable with formal verbal communication in person, written, or via phone.
Able to apply pressure on stakeholders for the fastest resolution.
Flexible, resilient, and content with ambiguity and changes.
Comfortable performing in a start-up environment.
Ukio's life benefits | Private Health Insurance with SANITAS.
Flexible retribution with Payflow.
UKIO Anniversary gift.
Team buildings and office events.
Transportation card (transportation coverage for roles that require traveling for their work tasks according to the internal policy).
Breakfast at the office, fruits, nutrition bars, free coffee/tea, and popcorn!
An amazing internal culture and no dress code!
International working environment with many different nationalities!
Ukio's culture promotes and values each individual's contribution. Diversity and inclusion are big topics for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.
Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution!
We look forward to receiving your application!
For more information about Ukio, visit us at www.ukio.com and to keep up to date with UKIO's news, follow us on LinkedIn and Instagram!
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