The Role: How you'll make an impact at PersonioThis position can be office-based or fully remote from one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK. It's time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we're solving real problems for real people.
As a (Junior) Payroll Specialist (d/f/m), you provide a best-in class implementation for all Personio customers. Your efforts drive customer satisfaction, continuous improvement of our end-to-end customer journey and payroll processes, which directly translates into a high customer lifetime value and active Personio promoters.
Role Requirements: What you need to succeedYou have 1-2+ years of professional work experience at a payroll provider / outsourced payroll, payroll preparation / in-house payroll OR3-4 years of experience in a customer-facing roleYou are proficient in German, with a good command of EnglishYour resilience and diligence make you a great fit for our dynamic environmentWe value your ability to quickly adjust to changing prioritiesand tasksBring your understanding of fundamental project management concepts to the tableYou are a strong communicator Why PersonioPersonio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equityEnjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiativeReceive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCaresFind your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working frameworkInvest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and moreConnect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrationsEngage in a high-impact working environment with flat hierarchies and short decision-making processes Role Responsibilities: What you'll doCustomer Experience: As a key member of a small team (approx. 5), you will serve as the primary point of contact for payroll system support, ensuring exceptional customer experience and driving satisfaction among both new and existing customers utilizing Personio Payroll.Payroll Implementation:You conduct the implementation of Personio Payroll for our customers, overseeing configuration, data migration, and task completion to meet deadlines.Monthly Payroll Support: You support customers with their monthly payroll cycles, assisting with configuration modifications and facilitating review and approval processes.Customer Specific Support: You develop a deep understanding of customer requirements and provide proactive support for ad hoc requests.Continuous Training:You will participate in regular training sessions (as and when required) to ensure we keep you up-to-date with the latest payroll developments.
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