Junior Operations Specialist In Customer Support (Czech)

Junior Operations Specialist in Customer Support (Czech) Department: Customer Operations Employment Type: Full Time Location: Warsaw Reporting To: Natalia Gotto Description What you'll do: Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.
Ideally, you'll bring with you: Fluent communication in English and Czech (both spoken and written, minimum B2 level).
Experience working with targets (nice to have).
Eagerness to learn about the airline industry and customer service.
Satisfaction from helping people and willingness to go the extra mile for them.
You enjoy following procedures with attention to detail.
Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.
Perks and benefits: Private life and health Insurance.
Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
Annual travel allowance.
Language classes.
Personalized progression plan.
Internal training programs and knowledge-sharing events.
Unlimited, free use of AirHelp's services.
Virtual Prepaid card.
Access to mindfulness and well-being platform (Mindgram).
MacBook Air.
Team days and Parties.