Junior Customer Service Representative - Eng/Pol L348

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.Job DescriptionProvides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer's needs.Major AccountabilitiesResolving customer inquiries and problems on first contactProviding customers with account informationResolving or referring billing disputesCorrecting payment errorsRevising fee and finance charges as appropriateAccount maintenanceTaking card, check or other ordersActing on lost or stolen cards/checksResearching customer problems that could not be resolved during the initial contactBasic QualificationsHigh school diploma or equivalentTwo to four years of relevant experiencePolish and English (C1 level)Preferred Skills/ExperienceGood knowledge of concepts, practices, policies and procedures of banking products and servicesEffective telephone and interpersonal skillsStrong problem-solving and negotiation skillsAbility to handle difficult customer callsAbility to identify and resolve/escalate problemsGood time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer serviceBenefitsWe offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.This is an Elavon posting. Elavon is a part of the U.S. Bank family.#J-18808-Ljbffr