Why SoftwareOne?SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company's 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX.Senior Account ManagerFull-time | Permanent | Location: Barcelona | Start: from AugustExciting News! We are happy to announce that SoftwareOne is creating a new Digital Sales Hub for EMEA in Barcelona!At SoftwareOne, we are looking for an exceptional Senior Account Manager for the WEST EMEA Region. You will be part of a talented global team and will play a key role in driving our revenue growth.The roleAs a Digital Sales Account Manager, you will be the primary point of contact for our SME clients, managing relationships and ensuring exceptional service delivery. You will focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining consistent coverage across all assigned accounts. Your role will be pivotal in fostering trust-based relationships, ensuring client satisfaction, and identifying opportunities for growth.Responsibilities:Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.Renewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.What we need to see from you:Fluent in Dutch and EnglishPassionate about Sales and about looking for excellence in customer satisfactionExperience in selling Technology: Products, and ServicesStrong Verbal Communication and Negotiation SkillsCustomer Onboarding and Handling ExpertiseEscalation Management ProficiencyRequest Tracking and Collaboration SkillsAbility to convert Business Problems to Technical SolutionsContinuous Learning OrientationFluent in Italian and EnglishAs a culture-first organization, being together is how we learn and grow. We come together in person several days per week for collaboration, support, and to have some fun.What We Offer:Flexible Timing, Hybrid model & reduced days on SummerA dynamic and collaborative work environment.Opportunities for professional growth and development.Competitive compensation and benefits package.A chance to be part of our new Sales Hub in Barcelona.Job Function: SalesAccommodations:SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at ****** include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
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