Do you want to join the most innovative project in the banking industry? At Orange Bank Spain, we are looking for an intern to join our Operations Cards & Payments team. As the Operations Cards & Payments intern, you will play a key role for the bank. Your main responsibility will be managing and solving our Customers Cases, Controls maintenance, Reconciliation processes, and Operational Data Analysis. You will work together with different OB teams (customer care, product) to assure the delivery of the best response to our customers.FunctionsOperational data analysis and managementParticipate in the definition and implementation of Automation and lean process for Bank operationsParticipate in E2E processes in Orange BankCollaborate with Operational BackOffice team in the bank to manage and solve customer casesContact with external providersProfileHighly organized with attention to detailFeel comfortable working under pressure with incomplete data in a fast-changing environmentProactive, looking for innovative solutions to arising problems or questionsTeam-playerQualificationsLast years of Business Administration degreePrevious experience in payments (Transfers, Bizum, Direct Debits) and/or cards (wallets, authorizations, fraud and PSD2) processes will be of advantageA strong drive and desire to learn and ability to adaptFluent English both written and spoken; additional languages will be of advantageProficiency in MS Office, especially in Excel files management or BI toolsOther CompetencesAbility to work with people and for peopleAbility to listen, good communication skills and conflict managementAbility to adapt to changing environments and in innovative projectsGoal-Oriented and used to work under pressure
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