Our client is a trailblazer in e-commerce, having founded France's largest e-commerce incubator six years ago, now supporting over 2,500 companies, including high-potential DTC brands.
Among their ventures is a fast-growing subscription brand for pet owners, with plans to expand across Europe and into Asia within two years.
They are committed to building a technically advanced, sustainable e-commerce model that positions their brand as a leader in European e-commerce.
We're seeking an experienced Operations Manager to work closely with the COO, translating strategy into action, managing high-priority projects, and ensuring departmental alignment.
This remote role is ideal for someone who thrives in a fast-paced, high-growth environment.
Job Responsibilities Lead Project Execution and Process Management End-to-End Project Management: Oversee and manage critical projects to ensure they meet quarterly goals set by the CEO and COO.
Coordinate efforts across departments to keep everyone aligned.
System Setup and Improvement: Create efficient, scalable processes using tools like Notion, Google Sheets, and project management software.
Focus on clear timelines, accountability, and results.
Process Improvements: Regularly refine our methods to ensure projects stay on schedule, within budget, and achieve the COO's vision.
Oversee Operations and Track Performance Maintain KPI Standards: Set up regular checks (daily, weekly, monthly) to ensure our processes and KPIs meet company standards.
Core Metrics Management: Take ownership of key operational metrics, like order accuracy, customer retention, inventory, and customer support efficiency.
Documentation and Adaptation: Keep detailed records of workflows and make changes as needed to ensure smooth operations.
Drive Improvements and Work Autonomously Ownership of Projects: Take full responsibility for your projects, balancing independence with clear accountability to company standards.
Identify and Act on Improvements: Set up feedback systems, optimize processes, and keep productivity high.
Risk Management: Proactively tackle minor issues to prevent bigger ones, keeping operations flexible and adaptive in a high-growth environment.
Foster Collaboration and Accountability Implement Clear Responsibility Matrix: Establish a system for tracking roles and responsibilities for team members and partners.
Mentor and Support Teams: Guide internal teams and support freelancers, ensuring clear and productive communication.
Be a Cultural Ambassador: Reflect Emporia's values in all interactions and help spread our culture across the team.
Requirements 5+ years in operations management, project management roles in e-commerce or consultancy.
Experience with Notion, Google Sheets, and other project management tools (e.g., Asana, Monday.com).
Proven success managing multi-regional projects and ensuring alignment with strategic goals.
Familiarity with platforms like Shopify, Gorgias, and Google Workspace, or willingness to learn quickly.
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