A LITTLE BIT ABOUT Boldr
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET'S START WITH OUR VALUES
Meaningful connections start with AUTHENTICITY.
We do our best work by being CURIOUS.
We grow by remaining DYNAMIC.
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE.
At the heart of great partnerships, we'll always find EMPATHY.
WHAT IS YOUR ROLE
This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product.
The Technical Support Representative work environment is focused on providing support to customers, partners, and colleagues in a fast-paced environment.
A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, team needs, and delivers the highest level of client satisfaction.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose.
We expect our team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO Provide technical support to customers via phone, email, and chat.Respond to customer inquiries and alerts in a timely and professional manner in accordance with the agreed SLAs.Diagnose, address, and resolve technical issues efficiently and accurately.Escalate complex issues to higher-level support.Keep up to date with ever-changing technologies, including adapting quickly to process changes.Participate in training sessions to enhance technical skills and knowledge.Knowledge-sharing sessions with the team and assist in training new team members.Gain a deep understanding of the client's products and services.Respond promptly to customer service inquiries or questions to ensure satisfaction.Collaborate with and support team members when assistance is needed.Take on additional tasks or responsibilities when required to meet team objectives.YOU HAVE..
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