Our Team: Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.
Our international presence and ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work.
This leads to a challenging and stimulating professional experience full of growth and learning.
Business Operations is a Global organization of Sanofi providing end to end services to all geographies in Europe, North America, China, JPAC & International regions and covering Global Procurement services, Operations and transition management, Medical activities hub, People services, and Global Finance services.
Global Finance services hosts the following service lines O2C, A2R, Financial sanctions compliance.
Over the past two years, Global Finance Services has doubled in size and increased its scope.
As one department within Business Operations, we're also part of something much bigger.
This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.
Order To Cash (O2C) service line, one of the pillars of Business Operations Finance services, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process:
Credit ManagementCollections & Account Receivables managementCash ApplicationAR Monthly closing and ReportingTo build an integrated end-to-end order to cash process under one single organization, it will be extending its scope to the following Order to Serve sub-processes:
Customer Master DataPricing & Commercial conditionsClaims & Disputes ManagementOrder ManagementRole Purpose: In the context of such transformation, a Global SME - Customer Master Data role has been created.
Under the management of the Customer Master Data Global Process Lead, this role is in charge to drive specific topics and projects contributing to Core model enhancements and deployments.
This role will be instrumental in the continuous improvement area, improving core model adherence, and global initiatives allowing better efficiencies and best in class practices.
In close collaboration with Regional/Local leads, this role provides the support, coaching & facilitation to allow the Regional/Local teams to successfully adopt/adhere consistently to the core processes.
Additionally, process efficiency should be continuously improved by promoting and sharing best practices and a performance mindset.
Global SME - Customer Master Data acts as the core model guardian in the coordination of activities to ensure best and harmonized practices are adopted by all Local/Regional teams.
He/She handles smooth change management among Local/Regional teams, identifies risks and discrepancies, develops adequate action plans to mitigate them, recommends improvements, and monitors till implementation.
As part of the O2S GPO team, Global SME - Customer Master Data and reporting to Global Process lead Customer master data contributes to execute its strategy related to Global projects implementation as well as process simplification and optimization.
Main Responsibilities: Core model: Contribute to the Design, development, maintenance, simplification, optimization, and improvement of core model processes in collaboration with regional leads and Customer Master Data Global Process Lead.
Processes in Customer Master Data management area include Customer creation and maintenance, creation and modification of pricing condition and contract agreement, transactional Master Data influencing the order process (transportation group, rounding).
The Core Model mainly comprises processes, technology landscape, RACI, interaction model business rules, and KPI's.
Collaborate on the change definition in policies and procedures supporting optimized and standard processes.
Propose actions to accelerate simplification of our operations, introducing innovative and harmonized solutions.Core model adherence/audit: Build and maintain stakeholder relationships across all geographies and drive standardization of processes.
Lead the preparation, conduct, and follow-up audit across all geographies for core model adherence.
Oversee the process performance across the different geographies and provide input into how it can be further improved.
Review and discuss and support in the approval of exceptions to the Core Model with the regions.
Ensure strong relationships with the teams through both solid governance, as well as informal and formal networking.
Utilize dashboards and other enhanced visualization capabilities to illustrate historical trends and document and report detailed observations, instances of non-compliance, and improvement opportunities.Global projects and initiatives: Ensure iO2C Core Model components are well understood.
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