Description About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.
We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.
Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.
About this Role: The team is looking for a well-rounded and motivated ServiceNow Developer who will be a part of the execution team.
What You'll Do: Provide subject matter expertise in design, development and implementation within the ServiceNow Platform to drive continuous improvement.Provide technical guidance to junior developers.Conduct code reviews to ensure code quality based on ServiceNow best practices.Proactively identify issues, troubleshoot issues and provide fixes, work on Support tickets.Help stakeholders adopt to new features of ServiceNow.Maintain knowledge of the latest ServiceNow features.Document processes or Technical Design Documents.Work closely with the stakeholders and the ServiceNow Product owner, ServiceNow Architect and Business Analyst to build solutions.What You'll Need: 5+ years experience in software development in ServiceNow.Must Have: Hands-on experience working on ITSM Pro offerings - Virtual Agent, Predictive Intelligence, Performance Analytics.
Worked on at least one project in these areas.Possess advanced ServiceNow Technical skills - Business Rules, Script Includes, Client scripts, UI Policies, ACLs, Import Sets, Transform maps, MID Server configuration.Worked on Integrating ServiceNow with other tools.Experience guiding junior developers.Experience working with Business Analyst and Architect to provide solutions and estimate level of effort.Experience working in Agile methodology.Good communication skills and interpersonal skills.Certifications: Certified ServiceNow Administrator, Certified Implementation Specialist / Certified Application Developer.Who you are: Effective time management skills and ability to meet deadlines.
Excellent communication skills interacting with technical and business audiences.
Excellent organization, multitasking, and prioritization skills.
Must possess a willingness and aptitude to embrace new technologies/ideas and master concepts rapidly.
Intellectual curiosity, passion for technology and keeping up with new trends.
Delivering project work on-time within budget with high quality.
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Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
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