IT Service Manager - Salesforce Marketing Automation This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Summary Location: Barcelona (Hybrid)
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
We are currently seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist.
In this role, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.
About the Role Major accountabilities: Deliver on IT Service Management for specific tower/service line across ITIL process, Service Operations along with continual service improvement and supplier operational governance. Support in predicting and preventing operations for assigned scope with the target to identify gaps, reducing MTTR, improving time to delivery and CSAT within the scope in collaboration with service lines. Manage service operations with standardized services, processes, and tools to provide efficient, high-quality services. Analyze and identify improvement opportunities in existing processes, procedures, and drive for improvement using Six Sigma, Process simplification or Automation. Provide analytical reports for actionable periodic Supplier Governance calls ensuring they deliver quality services, meet all KPIs and SLAs along with CSAT targets. Work on process simplifications and improvement areas to ensure efficient operations delivery and stable IT environment. Ensure that Asset relevant attributes are correctly maintained in the Configuration and Asset Management System. Develop and govern processes to effectively manage both internal and external audits across TIS, including audit stakeholder management, remediation tracking, status reporting, and lessons learnt sharing. Act as the SPOC for both internal and external audit teams across the organization and coordinate respective activities. El anuncio original lo puedes encontrar en Kit Empleo: https://www.kitempleo.es/empleo/130192649/j-450-service-manager-salesforce-marketing-automation-barcelona/?utm_source=html
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