International Client & Team Lead – Craft Worldwide
Reporting to: Global Business Lead
The International Client & Team Lead will play a central role in the business and will be pivotal to the smooth running of the team.
You'll work closely with the creative agencies, production consultants, and clients on exciting production opportunities.
You'll have a true passion for traditional & modern content production and use your expertise to successfully manage the team whilst ensuring high-quality project delivery.
You will report to the Global Business Lead, supporting with commercial conversations, business growth, financial reporting, and forecasting.
Your Responsibilities:Client & Team Management:Immersing yourself in the client's brand and business.Setting and managing overall project deliverables, time frames, and client expectations.Building strong day-to-day relationships exhibiting excellent communication with every contact.Constantly analysing and improving internal workflow processes, prioritising maximizing team efficiencies and delivery efficiencies.Ensuring clients understand agreed workflows and managing them through the process.Managing, coaching, and mentoring a team of 5+ people.Demonstrating the ability to write, prepare and present documents and reports that are tailored to each client's style, preference, knowledge, and experience - all in English.Providing weekly status reports to the business lead.Production Management Responsibilities:Coordinating between all relevant parties - internal studios (Video, Digital, Print) and external (Clients and other Agencies).Managing the team workload effectively and highlighting any support needs to the business lead.Taking responsibility for ongoing project progress and status vs. schedules, timings, and delays.Supervising all client projects from brief through to delivery, ensuring final materials are on time and of the highest quality.Keeping the Business Lead updated on the status of projects, internal & external challenges, project pipeline, revenue status & forecast.Business Development Opportunities:Striving to improve client and stakeholder relations.Proactively seeking and identifying new revenue opportunities in existing clients or prospects and informing the Business lead.Supporting the Business lead in developing proposals for any new revenue opportunities.Quality Control Responsibilities:Acting as a brand/QC guardian – supporting and ensuring brand guidelines/QC checklists and procedures are followed.Scoping, bidding, and forecasting all incoming projects.Ensuring full compliance with all financial procedures and policies.Helping develop initiatives to maximise profitability in projects, while keeping a high standard of delivery.Ensuring reconciliation and billing of all projects in a timely manner.Assisting with financial reporting and smooth running of the finance function.
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