At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward.
As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world.
To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.
We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.
What You Can Expect: Zimmer Biomet is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, etc.
are considered without regard to racial or ethnic origin, gender, religion or belief, disability, age or sexual identity.
Role Overview: I2C Lead plays a critical role in representing the I2C organization locally within a country and acting as a main point of contact for local stakeholders (i.e., local finance and commercial organization) as well as GBS.
This person will work closely with the BPO provider and GBS to ensure that daily operations are delivered at the highest level and step in case of escalations or direct customer visits if required.
The I2C Lead is responsible for improving our collection effectiveness and managing credit risk within a country.
Together with GBS, this person should drive process standardization and continuous improvement.
How You'll Create Impact: Leading and supervising the cash collection team activitiesImproving collection effectiveness and acting as an escalation point for BPO/Genpact/Local collectorsSuggesting alternative payment agreements and negotiating (and finalizing) payment plansRegular interaction with the commercial and finance organization to report on I2C results and engage with sales for supportOrder release and direct debit controlsFactoring process supervisionCoordination of internal and external auditsMaintaining strong relationships with customers and arranging face-to-face visits if requiredProviding regular performance metrics and SLA reporting; performing root cause analysis to remediate any process delivery issues; providing operational support to the teamForecast activities - factoring/overall receivablesOverseeing offshore BPO Team, providing guidance and support for process improvements What Makes You Stand Out: Very strong analytical skills and a good understanding of accounting principlesAbility to conduct detailed customer risk analysis and strong knowledge of ExcelExcellent communication skills (oral and written) and ability to interact with employees at all levels in the organizationStrong forward and process thinking skills and a good understanding of system functionalitiesAbility to work under pressure and to deal with competing priorities and various projectsExperience and good knowledge of SAP Your Background: More than 5 years of experience within ARBachelor's Degree required; MBA or equivalent of Master's degree preferred Travel Expectations: EOE/M/F/Vet/Disability
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