Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity and business transformation through technology.Technology is in our DNA and we believe in it as a lever capable of driving change for the better, maintaining a balance that allows us to offer our client portfolio first class technological tools but always with the proximity and professionalism of a team that acts as a guide along the way.Devoteam has been committed to technology at the service of people for more than 25 years. With more than 10,000 people in the group, in 20 countries in Europe, the Middle East and Africa.We seek a highly motivated and experienced IT Support Specialist to join our growing team. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing excellent technical support to our users.Responsibilities:Provide remote technical support to end-users on issues related to hardware, software, and network connectivity.Manage and maintain Microsoft Windows laptops and MacOS devices, including installation, configuration, troubleshooting, and security updates.Manage and organize documents, spreadsheets, and presentations using relevant software.Assist with Windows server administration and Microsoft Deployment Toolkit (MDT) tasks (desirable).Follow ITIL best practices for incident, change, and request management.Stay up-to-date with the latest technologies and trends in IT support.Other Skills:Excellent communication and interpersonal skills.Strong problem-solving and analytical abilities.Ability to work independently and as part of a team.Fluent in English (written and spoken).Knowledge of ITIL framework for service management.Experience:Minimum 3 years of experience in IT support or a related field.Technical Skills:Strong knowledge of Microsoft Windows and MacOS operating systems.Proficiency in PowerShell, CMD, and Bash.Knowledge of Windows server administration and MDT (desirable).Experience with document, spreadsheet, and presentation software.Competitive salary and benefits package.Fully remote position.Opportunity to work with a dynamic and international team.Continuous learning and development opportunities.#J-18808-Ljbffr