It Support Technician | [J701]

Overview: The Information Technology team is looking for an IT Support Technician to provide technical assistance, both on-site and online, to students, professors, and staff, answering questions, solving technical problems, and maintaining the company's network, software, and computer and audiovisual equipment.
Responsibilities: Give support to the resolution of stakeholders' technical incidents.
Understand the needs of different stakeholders in order to identify and specify technical solutions to support them.
Installation and configuration of network hardware and software.
Installation and configuration of peripherals.
Installation and configuration of videoconference and IP telephony equipment.
Installation and configuration of audiovisual equipment.
Qualifications: Bachelor's degree.
High level of written and spoken English and Spanish.
3 years of experience in IT Support departments, technology or consulting companies is desirable.
Knowledge of network videoconferencing systems, networks, name servers, TCP/IP stack, routing, and web and mail servers.
Knowledge of Office 365, Outlook, OneDrive, SharePoint, Teams, Google Apps, and Active Directory.
Teamworking and problem-solving skills, customer oriented.
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