IT Support Specialist for owned stores across Spain and Benelux, Madrid - Spain Western Union, Madrid, Spain
Are you ready to be an integral part of Western Union's Global IT support team, dedicated to supporting Western Union's own stores across Spain and Benelux? We are seeking a skilled and motivated individual to join us as an IT Support Specialist, based in Madrid, Spain.
At Western Union, we empower your professional journey.
In this key role, you will play a pivotal part in providing essential IT support to our +40 stores by diagnosing and resolving technology-related challenges.
Role Responsibilities:
Comprehensive IT Support:
Provide onsite and remote end user IT support for Front Line Associates (FLAs).
Support Microsoft Windows-based workstations and hardware.
Assist with other IT equipment including printers, DSPs, scanners, and card terminals.
Manage network and internet connectivity, including phone and alarm systems (acting as the point of contact for escalations).
Troubleshoot issues with MS Windows operating systems and various software applications.
Serve as a support and troubleshooting contact for transactional/currency exchange software, collaborating with other IT teams for issue resolution.
Store Activation:
Onsite network and hardware installation and setup for new stores, including telecom, Wi-Fi, PCs, DSPs, scanners, and card terminals.
Ongoing Store Support/Troubleshooting:
Provide remote and onsite support for ongoing issues, with onsite support in Spain only when necessary.
Offer end user computing support for FLAs, including Windows users, browser updates, and Okta.
Manage telecommunications: network, internet, and phone issues (point of contact for escalation).
Help Desk Support:
Act as the help desk for Concept Stores in Spain (40+ stores) and the primary escalation contact for IT-related issues.
Serve as the point of contact for transactional support (WUPOS) to report issues and follow up on tickets, as well as manage WUPOS certificates and currency software issues.
Role Requirements:
Technical Expertise: Possess 2-3 years of hands-on experience and strong knowledge of Microsoft operating systems, with solid experience supporting Windows 10/11 in an enterprise environment.
Experience in supporting stores with similar concepts - customer transaction related hardware and software.
Infrastructure Knowledge: Experience working with Active Directory, remote support tools, printers.
Communication Skills: Possess professional written and oral communication skills with proficiency in both Spanish and English.
Problem-Solving Skills: Proven problem-solving skills, a robust technological background, and an understanding of business processes.
Industry Experience: Previous experience in the money transfer industry is preferred.
Additional Information:
Working Hours: 40h per week, Monday to Friday from 11:00AM to 20:00PM with some flexibility required (e.g., the first week of the month tends to be busier).
Travel Availability: especially for set up of new Stores.
We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers' experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ .
Our Hybrid Work Model (Hybrid)
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Spain specific benefits include:
25 days annual leave - plus 14 public holidays.
Comprehensive life & medical cover - including dependents.
Contributory pension plan.
Preventative Care Assistance program.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
09-05-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
#J-18808-Ljbffr
