.IT Strategic Business Partner US&I (Salesforce) Job ID: REQ-10022538 Date: Oct 01, 2024 Location: Barcelona (Hybrid) Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Summary The Strategic Business Partner for Patient Experience drives and ensures that DDIT global and local (where applicable) demand is captured from business and collaborates with other DDIT functions to ensure quality services are delivered to stakeholders as per agreed service descriptions. This role contributes to the organization's strategy and implements objectives with technology strategy development, solution discovery, service, risk, and relationship management. Acts as the Product Line Market or Country Lead. Responsibilities: Responsible for product life-cycle in close partnership with the Global Product Line Lead and Business Product Owner. Manages the technical product road-map for a specific region or country. Contributes to the Product Road-map from ideation to development through adoption, production operations, and value realization. Participates in prioritizing features to build minimum viable products towards incrementally delivering maximum business value. Represents the business and customer strategy within the specific country/market/region. About the Role Major accountabilities: Drive forward thinking and innovation within business regarding tech-driven business capabilities and processes, leading conversations with a consulting mindset together with other IT TT functions. Accountable for program, project & product delivery to the business. Partner with business to drive business transformation, programs enabled by technology, co-own transformation outcomes. Measure and drive business value of transformation initiatives underpinned by programs, projects, products. Improve the 'ease of engagement' with IT TT for the business. Support the business to understand their choices to manage technology costs. Key business partner for business continuity. Serves as point of escalation, review, and approval for key issues and decisions. Contribute to the definition of the operational objectives and medium-term planning according to the long-term plans established by the IT TT strategy. Articulate the local market business strategy and customer experience. Understand and contribute to the Product vision and road-map with the Product Line Lead and Business Product Owner. Identify and prioritize features to be delivered through the Product Backlog. Ensure that the Development Team understands items in the Product Backlog to the level needed. Collaborate with the Scrum Master on a regular basis. Work Experience: Experience with customer engagement platforms like Salesforce; Contact center experience including any telephony platforms like Genesys and System integration. Influencing without authority. Relationship Management