.We are seeking an IT Infrastructure & Security Lead to provide advanced technical support (Level 3) and leadership within our Service Desk team.
In this role, you will ensure the performance, security, and reliability of our IT infrastructure, serve as an escalation point for complex technical issues, and lead a team of skilled engineers.
Reporting to the IT Service Desk Manager, you will drive the design and implementation of innovative IT solutions while maintaining compliance with security standards to support organizational success.
A snapshot of what you will be doing here Infrastructure & Security Leadership : Manage daily operations of the support team, resolving escalated issues and ensuring timely resolution.
Expert Technical Support : Provide advanced Level 3 support for complex infrastructure and security incidents, guiding troubleshooting efforts.
Infrastructure Optimization: Maintain, configure, and enhance network, server, workplace, and security platforms for operational excellence.
Security Management: Implement and monitor measures to defend against cyber threats, ensure endpoint protection, and manage access control, data security, and incident response.
Policy & Compliance: Enforce ITSM procedures to meet regulatory standards (e.G., GDPR, NIS 2, NIST CSF 2.0).
Incident Resolution: Act as the escalation point for major incidents, driving timely resolutions and leading root cause analysis to prevent recurrence.
Collaboration: Coordinate with internal teams, vendors, and stakeholders to enhance support and drive improvements.
Process Enhancement: Identify and implement process improvements, leveraging automation to boost efficiency and scalability.
Documentation: Maintain detailed records of configurations, processes, and best practices while promoting team knowledge sharing.
Training & Development: Deliver technical training and create resources to support continuous learning and effective knowledge transfer.
We are looking for an individual who: Has a Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field (or equivalent work experience).
With a minimum of 10 years of experience in IT infrastructure and/or security, with at least 2 years in a Lead supervisory capacity.
It is important to have proven experience in managing networks, systems, and security platforms in complex environments.
Has the following technical skills: Microsoft technologies, client-server architectures, network and cloud infrastructures (MS Azure).
Firewalls, load balancers, and SD-WAN solutions.
Security platforms (e.G., Microsoft Defender, Checkpoint) and SIEM tools (e.G., Splunk, Sentinel).
Privileged Access Management (PAM) solutions.
Compliance standards such as ISO 27001, GDPR, and NIST frameworks.
Certifications such as CCNA, CCNP, OSCP, CISSP or other relevant credentials in networking, security, or cloud technologies are highly desirable but not mandatory