It Helpdesk - German - Barcelona | [J450]

Position: German IT Helpdesk
Location: Barcelona, Spain (on-site)
Employment type: Full-time
DUTIES AND RESPONSIBILITIESProvide 1st level IT support to client employees via phone, mail, chat, or self-service portal.Assist client employees in the operation of user systems and peripheral devices.Perform root cause analysis and troubleshooting via phone and/or remote access, and monitor IT requests and issues in the client's ITSM system, including categorization and prioritization of IT issues and requests.Be accessible and provide a first resolution rate by using internal knowledge databases.Cooperate with client's 2nd level service organizations and external service providers.REQUIREMENTSProficient or bilingual level of German and advanced English.Good IT knowledge, especially of Windows 10, Office 365, and MS Teams, and in troubleshooting hardware and software.Analytical approach to complex issues.Experience in ITSM ticket systems (ideally in ServiceNow).High customer and service orientation with a strong sense of responsibility.Reliable and systematic way of working.Willingness to learn and develop technical and soft skills.High motivation and willingness to work in a global team.OFFERExcellent remuneration package based on experience, skills, and performance.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Dynamic and creative team with a positive and friendly atmosphere.Guidance and tools to reach your full potential.Full-time 39 hours/week permanent contract.A choice of fixed schedule either from Monday to Friday from 08:00 to 17:00 or from Monday to Friday 11:00 - 20:00.Office in the centre of Barcelona.Indefinite contract.
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