IT Business Analyst (Salesforce CPQ, billing, eCommerce) KYIV, UKRAINE BARCELONA, SPAIN IT & SECURITY HYBRID We are looking for an experienced and passionate Business Analyst (Salesforce) with CPQ, billing, and eCommerce knowledge to join our Salesforce team.Act as a liaison between the IT department and our business stakeholders. Develop a trusting relationship by communicating on a regular basis, providing transparency, and creating a positive, cooperative working relationship between IT and the rest of the business.Demonstrate awareness and a deep understanding of relevant business processes. Work closely with our business stakeholders to gain and later support their domain-specific processes. Cultivate an awareness of their current and future needs, identifying, addressing, and communicating possible IT and/or automation implications.Leverage your understanding of the current automation of CPQ, billing, and eCommerce business processes. Gain sufficient knowledge of our current automation of CPQ, billing, and eCommerce processesfrom end to end, including all integrated solutions and complemented with manual steps.Analyze business needs. Identify needsvia regular communication with business stakeholders. Elicit requirements efficiently via workshops, questionnaires, surveys, interviews, documentation, etc.Translate business needsinto business requirements documentation and make specifications of detailed functional requirements in user stories.Support training:in cooperation with the business, develop training materials relevant for our business stakeholders related to our CPQ automation, billing, or eCommerce implementations.System configuration:perform Salesforce CPQ, billing, or eCommerce configuration when a solution can be provided without customization/coding (clicks and buttons), for example, by setting up products and pricing rules, templates, reports, roles, etc.Ensure that the validation process allows us toassess the value deliveredby the solution(e.g.,by reviewing testing scenarios and making sure that those cover the business requirements in the scope of a project; by ensuring that testers represent users sufficiently). Support E2E testing prior to UAT testing. Coordinate testing activities and ensure the right bug resolution and CR process. Support business in the validation process, acting as an expert regarding the system functionality.Post-implementation support, solving production bugs, analysis, and implementation of evolution CRsin close contact with key users, internal technical specialists, and external IT partner(s).Build positive, collaborative relationships with your team members, focused on knowledge sharing and joint success.Your profileBachelor's/master's in computer science, engineering, or equivalent through experience or;Bachelor's/master's in marketing, sales, economics with experience in implementing automated solutionsGiven the international environment, excellent communication skills in EnglishExperience in business analysis based on known frameworks, methods, and toolsSalesforce CPQ, billing and eCommerce expertise (Salesforce certified and hands-on experience)Experience should cover business-driven and transformation-based projects aiming at implementing new software solutions inside the organizationExperience in projects covering the integration of different solution platforms is requiredAbility to deal with incidents, problems, and change requestsAn open mindset and willingness to take the business perspective; experience in a position on the business side is a plusCapability to work with little or no supervision and effectively prioritize workload; open and pragmatic in approachPast business experience to "speak the same language" as the businessOperations knowledge: past service process experience to effectively maintain and develop a running Salesforce environmentLocation and type of contractFull-timeHybridMid-senior levelShare on:Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise's mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.Personal growth and career advancementAt Materialise, we're committed to nurturing the professional development of our employees. We invest in our passionate people and empower them to explore and grow by offering diverse career paths that capitalize on their talents. Plus, we offer courses, external coaching programs, and in-house mentoring so that our employees can fulfill their potential.Team buildingWe cultivate a positive work culture so our employees have an enjoyable professional environment. Collaboration is key, so we organize activities that unite our employees, such as after-work events and team lunches. We want all our staff to feel connected in an environment that promotes strong bonds based on trust, respect, empathy, and friendship.Innovation is keyInnovation is not just a buzzword at Materialise; it's at the core of what we do. As pioneers in our industry, we create cutting-edge solutions, fostering an environment that supports and rewards ingenuity and leadership. We're dedicated to shaping the future of 3D printing, recognizing and celebrating the creative spirit within all our global innovators.Hybrid working & flexibilityAt Materialise, we value the power of in-person connections and the advantages of remote work, allowing our employees the flexibility to enjoy the best of both worlds. You can work remotely up to 60% of the time and work flexible hours, depending on your particular role.Curious to learn more about this position?Reach out to our team to get the answers to your questions.
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