BauWatch Group is the European leader in temporary security solutions and has grown rapidly over the past 10 years with a current year-over-year growth around 30% p.A.
As Europe's #1 in the industry, we provide monitored surveillance services to customers primarily in the construction and civil engineering industry by combining our ruggedized monitoring towers, our own in-house software, and our leading end-to-end operations (incl.
service and logistics) with remote monitoring to protect our customers' assets.
BauWatch has disrupted the market for temporary security, which we still see as a blue-ocean opportunity in most European countries.
Backed by a leading purpose-driven investor and with teams already present in the Netherlands, Germany, Belgium, France, and the UK, we're now growing within Spain.
We are looking for a Service Engineer (m/f/d) based in Madrid.
As a Service Engineer, you'll be responsible for supporting our field service activity.
This role will involve traveling across Spain to visit the sites where our towers are placed and conduct a series of routine checks, inspections, and repairs to ensure optimal functionality of the towers.
In your role, you will represent BauWatch to our customers and contribute to their overall satisfaction.
Responsibilities and Duties:Detecting and diagnosing malfunctions or technical problems of the Towers and determining the right solution, both on location and remotely.Apply standard solutions in case of malfunctions, but also come up with solutions in case of complex technical problems where standardized solutions are not sufficient.Ensuring customers receive a consistently high standard of customer service.Liaison with the Operations Team and our Alarm Receiving Centre (ARC) to ensure mast is operational.Performing all common types of periodic maintenance and carry out inspections of installations in accordance with the applicable standards.Support ongoing operations at our Madrid hub and conduct inspections of incoming towers.Potentially manage the local stock supplies for your geographical area, including the timely ordering of necessary materials for the work to be carried out.Personality:Customer focused: A strong focus on delivering excellent service to customers, prioritising service and client satisfaction.Happy to travel/stay away overnight: This is a national role and overnight stays might be expected, with associated compensation and expenses.Technically skilled problem-solver: Experience of using tools to achieve results and get problems fixed in the most efficient & effective way.Solution focused: Gets the problem fixed in the most efficient & effective way.Independent and eager to learn: Able to carry out your own work properly and solve problems without supervision from others.Team player: Promotes mutual open communication and relationships.
Supports others.
#J-18808-Ljbffr