NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges. With people at the heart of our success,
NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?The IOC Analyst is a critical part of our future success, and we are looking for absolutely and only the best people out there. The worker supports the technical services and support function under the guidance of technical lead engineers.
Key Responsibilities:Monitor, detect and prevent incidentsEffectively communicate, and escalate if necessary, complex technical issues to a broad range of customersSupervise in real time the alarms and specific events occurred on every platformAttend to consults and claims related to monitoringRegistry and resolution of incidentsTake ownership of customer issues of Tier 1 level and see problems through to resolutionExecute standard changes for customer request fulfilmentSupport upper Tiers in the deployment of new solutionsWhat will make you a good fit for the role?Personal Skills:Excellent phone and communication (written and oral) skillsCommitted to providing quality service & results, ready to make a positive differenceProactive and stress resistantAbility to take decisions quickly and efficientlyAbility to prioritize effectively and work with a sense of urgencyAbility to work independently with a significant attention to detailAbility to work well in an International team environmentTeam spiritCustomer and service orientedDrive and energy to achieve desired resultsLogical and methodical problem-solvingPassionate about IT TechnologyTechnical Skills and Education:Will be valued: Routers, Switches, Linux, Unix, Windows Apache, Microsoft IIS, Tomcat, MySQL, Oracle, Troubleshooting, problem solving and analytical skills. Education: Technical Degree.
Language Skills:Written and spoken English (fluent/native)Written and spoken Spanish (fluent/native)Here is a sample of what we have to offer for full-time permanent employees:Competitive rewards package which includes bonus for performance and annual salary reviewPrivate medical insurance (CIGNA)Pension plan after 13 months in the companyFlexible compensation (transport, lunch, nursery)Discounts on gym and benefits clubLearning programs which include paid certifications and coursesEnglish lessons available, if required by roleFlexible working hours and the choice to work fully remote
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