Internship - Operations & Client Support |

We are looking for a new Intern in Operations & Client Support! We are CashSentinel, a midsize FinTech company that designs and operates MyPortal, a digital contracting, escrowing, splitting, and payout solution for Swiss and European marketplaces. Our typical customers are marketplaces from various fields, automotive professionals as well as other Fintech companies. The company handles hundreds of millions of payment flows every year for its clients (e.G. Agence Automobilière, Datatrans, Ewigo, Frau Gerold's Garten, Manor, Worldline, Zurich Street Food Festival, Zur Rose...). Founded in 2012 by a young, multicultural, and motivated team, CashSentinel has received numerous awards and distinctions including VentureKick, the Swisscom Startup Challenge, the F10 incubator in Zurich and the Worldline e-payments challenge 2019 and 2020.Your role:Daily management of our clients' activity on our platforms:Account openingsReview of digital contractsPayment processingWritten and telephone assistance to clientsIncident follow-upImproving service and efficiency of internal processes, in coordination with our development teamSupporting the implementation of new customers in Switzerland, France, Germany, Austria and other European countriesDeveloping service quality such as customer experience (UX) in order to create new processes in line with customer needsYour profile:Entrepreneurial and team spirit; good capacity for initiative and self-management (you know how to motivate yourself to achieve your goals and you like to challenge the status quo); good motivation and leadershipMaster MS Office toolsExcellent customer management (inbound & outbound calls)Interest in new technologies, Fintech and payment systemsEssential personality traits: cordial, emphatic, voluntary, positive, rigorousCurrently studying business and/or managementNote:Fluent in French and English (oral and written). German is a strong advantageSwiss or EU citizen with a B/C permit and blank criminal recordFull-time (100%)Working at the office (Work-from-home occasionally - to be agreed with manager)Contact us to apply!Type d'emploi: Temps plein, StageDurée du contrat: 6 mois#J-18808-Ljbffr