Protime, proud member of the SD Worx family, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way. We successfully implement our software at our national and international customers. 'Make time valuable' is our vision, and we make it happen every day thanks to our 560 committed employees across Europe.
About the role…
From our Malaga office, you are the first point of contact for our international customers (DACH-region) and you help them with all their questions about the use of our software. You will not be working in a call center, but in a customer service team that prioritizes quality over quantity.
How are you going to do that?
You build knowledge and experience within the different domains of our applications.
You build a relationship of trust with your customer contacts.
You answer questions about the use of our Protime tools through our Ticket Management System.
You advise your customers on optimizing their Protime environment.
You build an internal network and work closely with our internal customer experts (seek advice, provide leads, pass on information, clarify needs of your customer portfolio, etc.).
You take ownership in your role, but of course you are never alone.
You can always count on #camaraderie and #collaboration (two of our core values) with your team members.
Are you a perfect fit?
You can communicate professionally with (y)our customers and you are determined to always look for the right (out-of-the-box) solution.
You are interested in software applications and in (the hard side of) HR.
You are analytically strong.
You are very fluent in English and German.
You know how to take responsibility in your role.
You love autonomy and like to take initiative.
You like to work in a growth company where you actively question processes and your own role in light of continuous improvement.
Why choose Protime?
Become part of an innovative and challenging company where personal and professional development are key. All this within a pleasant working atmosphere with room for team building and fun.
A people-focused culture of continuous learning and coaching.
You can make a huge impact and grow with the company.
We encourage initiative, ownership and creativity in tackling challenges.
You will never, ever come home and say you had "just another day at the office". Innovation never stands still.
Every day offers a different challenge. And of course, we also offer an attractive and competitive salary with fringe benefits.
SD Worx loves diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
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